News

Learn more about Northwoods and technology in human services through our press releases and media articles featuring Northwoods and our customers.

How a Modernized Lobby Turns Chaos Into Calm - Policy and Practice

Tuesday, August 30, 2016

How a Modernized Lobby Turns Chaos Into Calm - Policy and Practice

Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits, which had a ripple eect on the agency’s eciency and service delivery. The department redesigned its lobby, upgraded technology, and modernized business processes to reduce client and caseworker frustration and process applications for services much faster.

Read more in APHSA's Policy & Practice

Back Office Content Solutions for State and Local Human Services

Thursday, July 7, 2016 [In the News]

Back Office Content Solutions for State and Local Human Services

As I’ve been looking for out-of-the-box solutions that heavily rely on content, I’ve come to realize that these Back Office Content Solutions are everywhere. My real surprise was in human services benefits administration. Northwoods offers document management and workflow with an out-of-the-box solution to work social services related to children.

Read more on Big Men on Content

Tuesday, May 10, 2016 [Press Releases]

Cabarrus County DHS Turns Chaos into Calm with Lobby Overhaul

Walking into Cabarrus County Department of Human Services (DHS) is like night and day for people who need economic assistance including Medicaid, crisis or energy assistance or Food and Nutrition Services. Before a recent overhaul and modernization of the lobby, people seeking services often waited in long, confusing lines. They were frustrated, as were the caseworkers trying to help. To improve customer service and better serve the community, the agency redesigned the lobby, updated appointment management software for caseworkers and modernized business processes.

Read More

Wednesday, December 9, 2015 [Press Releases]

Chemung County Caseworkers Swap Paper for Mobile App

A mobile app is helping child welfare caseworkers in Chemung County, N.Y., spend more time working with children and families and less time on paperwork, according to a new case study released today by Northwoods.

Read More

Monday, November 16, 2015 [Press Releases]

Dare County DSS Replacing Paper with Electronic Document Management

Dare County Department of Health and Human Services – Social Services Division in North Carolina is replacing its cumbersome paper-based processes with a mobile electronic document management software solution. Northwoods’ Compass® CoPilot will help 39 mobile social workers access and update documentation using an iPad® app from the field, rather than using paper forms and documents.

Read More

Thursday, November 5, 2015 [Press Releases]

Mobile App Helps Clark County Social Workers Improve Family Engagement

A mobile software application is helping Clark County Family and Children Services social workers spend more time working with children and families, according to a new case study released today by Northwoods.

Read More

Wednesday, October 21, 2015 [Press Releases]

Carver County Replacing Paper with Mobile App for Social Workers

Carver County Community Social Services (CCCSS) invested in new technology to help children and families receiving services from social workers who have to manage overwhelming paperwork requirements.  CCCSS is replacing its cumbersome paper-based processes with a mobile electronic document management software solution to help social workers complete required paperwork efficiently, close cases more quickly, and reduce paperwork-related stress on workers.

Read More

DSS: iPads will enhance safety

Friday, October 2, 2015 [In the News]

DSS: iPads will enhance safety

The Robeson County Department of Social Services will roll out a program that uses new technology to enable child welfare and adult services workers to spend more time with their clients and less time doing paperwork at the office.

Read more on The Robesonian

The Curious Case of User Adoption - Policy & Practice

Thursday, August 20, 2015 [In the News]

The Curious Case of User Adoption - Policy & Practice

Most large IT projects fail because of one preventable issue: poor user adoption. By following two key tenets of a coach model approach to training, human services staff can ensure user acceptance, and ultimately, better service delivery.

Read more in APHSA's Policy & Practice

Crow Wing County goes mobile

Tuesday, July 21, 2015 [In the News]

Crow Wing County goes mobile

An app introduced last September for Crow Wing County Community Services social workers is improving communication with the families they serve, according to a new study released by Northwoods, the app developer.

Read more on Brainerd Dispatch

Pages: Prev123456NextReturn Top