Business Briefs

Shining Light on Dark Data in Child Welfare

No worker realistically has time to digest and apply the amount of current and past case information available to them, and “dark data”—critical, but hidden information—gets created as a result. What are the challenges with dark data? Why do child welfare organizations need to find and use it, and what happens if they don’t? We created this eBook to answer those very questions.

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5 Hurdles Blocking Social Worker Productivity

Today's social workers and caseworkers face an uphill battle. With increasing caseloads, shrinking budgets, and turnover always looming, their need to accomplish more with less is greater than ever. We've outlined five common hurdles to productivity that social workers face every day, and how Northwoods' human services software solutions can help agencies overcome them.

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A Field Guide to User Adoption

So you've spent all this time and money rolling out a new tool ... and now nobody is even using it? Frustrating, we know. When it comes to launching new technology within your human services agency— and getting workers to use it— we understand the critical steps that can mean the difference between failure and success. We've created this unique tool to ensure ongoing user adoption and success.

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Cookie Cutter Training Won’t Cut it for Protective Services

Northwoods' Coach Model is not your typical "cookie cutter" training. Specifically for protective services, our hands-on approach reduces frustration and increases the likelihood that social workers will completely adopt new technology, ensuring agencies maximize their investment. This not only means success for social workers and human services agencies, but most importantly, the families they serve.

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Mitigating Risk and Removing Fear from Organizational Process Change

Organizational process change is risky business in human services. Overlook what truly motivates your agency's workers to accept change, and your initiatives will likely fail. On the other hand, you can ensure high adoption and ongoing success if you understand, plan for, and mitigate the risks and fears that typically accompany each phase of an organizational process change.

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Why SACWIS Needs a CoPilot in the Field

Social workers are being asked to manage heavier and more complex caseloads. This leads to documentation backlogs, delayed client service, and issues with compliance and reporting mandates. To strengthen child welfare and safety, many CPS agencies are looking to adopt a mobile application that allows social workers to download and access all client documentation while in the field.

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5 Worries That Keep CPS Directors Up at Night

There's no doubt about it: an agency director's job is one of the most demanding and stressful positions in the social work field. The critical needs of children, increased demand for services, scrutiny from the public, partners, and stakeholders, and cumbersome procedures constantly weigh on your mind. We understand your challenges and concerns, and created a tool to help lighten the burden.

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A New Perspective on the Real Cost of Compliance for Human Services Agencies

Demonstrating compliance with state and federal regulations is a necessary evil for human services agencies. But have you ever considered how much compliance costs your agency or how you might lower the number? Learn how your agency can streamline compliance-related tasks to gain time to focus on what’s most important: protecting children, strengthening families, and improving outcomes.

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A Director’s Guide: Enterprise Content Management (ECM) for Human Services Agencies; Avoiding Common Mistakes

An increasing number of state human services agencies are turning to Enterprise Content Management (ECM) to modernize their document management and case management systems. The challenge is, an ECM platform won't get used if it isn't personalized for the agency's specific needs. Learn how to save time, expense, and frustration—and realize substantial benefits for agencies, workers, and clients alike.

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