Solutions

We're changing the way human services are delivered.

Today, state and county public assistance, child protective services, and child support programs and caseworkers face an uphill battle. With increasing caseloads, shrinking budgets, and caseworker turnover always looming, their need to accomplish more with less is greater than ever. Unfortunately, the outdated, paper-based systems that many agencies use make this nearly impossible.

We know the processes, and the pains, of these human services agencies intimately. That’s why we specialize in providing social services software solutions and human services technology for state and county public assistance, child and adult protective services, and child support agencies.

Northwoods Compass Pilot and CoPilot software enable them to dramatically reduce the paperwork burden, mobilize caseworkers and improve productivity agency-wide.

By Audience:

Agency Director

As a Health and Human Services Agency Director, you have growing demands on your agency’s time and resources from clients, social workers, caseworkers, clerical staff, lawyers, and the community at large.

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Protective Services Administrator

As a Protective Services Administrator, you are responsible for assessing clients' risk levels, protecting clients’ safety and property, gathering evidence to substantiate abuse, assessing the need for services to reduce risk, and crisis intervention.

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Public Assistance Administrator

As a Public Assistance Administrator, you need to make sure eligibility requirements are properly explained to clients, applications are getting processed accurately and efficiently, and the correct services are getting assigned.

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Child Support Administrator

As a Child Support Administrator, your role is unique — from the basics of making sure custodial parents receive payment, to playing a supportive role to non-custodial parents.

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IT Director

As an IT Director, your responsibilities are never-ending — from developing an overarching IT strategy, overseeing security, and making sure your systems can scale, to managing compliance issues, and implementing shared service models.

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Finance Director/County Manager

It’s no secret that Finance Directors within human services agencies across the U.S. are continually being asked to do more with less.

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By Program Area:

Protective Services

Mobile social workers at child protective services agencies do critical work, often under very difficult circumstances. With the well-being and safety of children at stake, their time and attention to clients has the power to change lives.

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Public Assistance

Workers in public assistance programs face constant deadlines for filings, yet they often can’t access or find the information they need, when they need it.

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Child Support

Multi-tasking is a valuable skill for caseworkers at most child support agencies. It’s not easy to juggle an increasing number of cases, constant appointments, unexpected walk-ins, and all of the paperwork that goes along with record-keeping.

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Enterprise Content Management

It's no secret that Finance Directors within human services agencies across the U.S. are continually being asked to do more with less agencies across the U.S. are continually being asked to do more less.

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