Support Center

TeamviewerThe Northwoods Support Center (NSC) quickly identifies issues and resolves problems for our customers. The NSC team members have a wide variety of professional certifications ranging from database configuration and maintenance to network and operating system administration. 

How do I contact the NSC?

Northwoods Support Center - Team A
Monday through Friday 8 a.m. - 8 p.m. ET

Team A supports: CA, CO, LA, MD, MN, NV, WI

Northwoods Support Center - Team B
Monday through Friday 7 a.m. - 6 p.m. ET

Team B supports: NY, OH, VA, USVI

Northwoods Support Center - Team C
Monday through Friday 7 a.m. - 6 p.m. ET

Team C supports: NC

Northwoods Upgrade Team
Monday through Friday 8 a.m. - 6 p.m. ET

Customer Portal (login required)


When is the NSC available?

The NSC is closed on holidays including New Year's Day, July 4, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.

How can the NSC help you?

The staff at the NSC is available to your System Administrators to assist with:

  1. Application/Administration Questions
  2. Application Errors
  3. Defining Problem Scope
  4. Troubleshooting
  5. Collect Product Feedback

Additional Resources

We have moved all resources to the Customer Portal under "Support Resources" (login required).