Compass Software

By listening carefully to our customers and understanding how they work, we can develop technological solutions to fill needs that may not be generally recognized. This innovative approach allows us to create solutions tailored to the needs of our customers.

Northwoods creates its Compass Software™ suite of software to serve Human Services agencies exclusively. Compass Software solutions help agencies operate more efficiently and save time and money. An independent researcher recently found that our solutions can save each case manager as much as 16 minutes per re-determination interview, eight minutes per inquiry that requires them to access the case file, and two and a half minutes for each document dropped off at the front desk.

Client Management System

Getting clients the help they need in a timely manner is a challenge for most agencies. Compass Software can check in clients and point them where they need to be, keep front desk workers and supervisors up to date on who is available to see clients, help managers appropriately staff the agency, and much more.

Compass Appointments is the client-flow and schedule-management solution that integrates with the Compass Software™ suite to provide work efficiencies throughout the agency - from front desk to caseworker to supervisor. Some 4,700 screeners, case managers, front desk workers, and supervisors use Appointments every day.

Compass Balance helps agencies distribute caseloads evenly and effectively so that clients are seen in a timely manner. Balance does the hard work of determining case difficulty (based on agency guidelines), accounting for re-determination schedules and other criteria. Balanced caseloads help agencies operate efficiently and can save thousands in new hire costs and lost incentives due to Food Stamp errors and other factors.

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Document Management System

Compass Software helps agencies process their documents more quickly and effectively, file them automatically, and save on hard costs like printers and paper. Case managers are able to quickly fill out paperwork that can take up the majority of their time in a paper-based agency. In time savings alone, Compass Content Management can pay for itself within the first two years.

Compass Content Manager provides the storage and retrieval engine of an agency's electronic document management system. Northwoods OEM relationship with Hyland Software, developers of OnBase, gives us the opportunity to provide a fully integrated suite of document management and workflow tools tailored to human services.

Compass Capture is distributed scanning software that allows agencies to scan and return documents at the point of contact with the client. Workers at the front desk can capture and immediately return drop-offs saving postage and other costs, then route the document images electronically to the appropriate case manager(s) and are available for use within seconds of scanning.

Compass Data Extractor allows Compass Software products to work with state systems even when a direct data transfer is not available. Working behind the scenes, Data Extractor keeps up to date the information needed by the rest of the Compass Software suite in order to provide the time savings of automation to case managers throughout the agency.

Compass Forms saves case managers and others valuable time over filling out paper forms. Forms allows case managers to use automation to quickly and easily fill in known demographic information with no need to key in repetitive information.

Compass Pilot gives case managers the power to accomplish most of their daily tasks from a single application. Pilot integrates Compass products with state systems and adds powerful searching capabilities and automation to save time.

Compass Transfer lets agencies easily exchange case documents with other agencies, whether the second agency uses Compass Software or not. The software makes it easy for the operator to map disparate document types and keywords into the agency's document taxonomy.

Compass Workflow mimics the traditional routing of paper documents in an agency, but at the speed of electronics. Northwoods human services-specific lifecycles help case managers process work more efficiently, faster and accurately than with traditional paper processing.

Pioneering automation for human services.