News

Learn more about Northwoods and technology in human services through our press releases and media articles featuring Northwoods and our customers.

Tuesday, May 10, 2016 [Press Releases]

Cabarrus County DHS Turns Chaos into Calm with Lobby Overhaul

Walking into Cabarrus County Department of Human Services (DHS) is like night and day for people who need economic assistance including Medicaid, crisis or energy assistance or Food and Nutrition Services. Before a recent overhaul and modernization of the lobby, people seeking services often waited in long, confusing lines. They were frustrated, as were the caseworkers trying to help. To improve customer service and better serve the community, the agency redesigned the lobby, updated appointment management software for caseworkers and modernized business processes.

Read More

Wednesday, December 9, 2015 [Press Releases]

Chemung County Caseworkers Swap Paper for Mobile App

A mobile app is helping child welfare caseworkers in Chemung County, N.Y., spend more time working with children and families and less time on paperwork, according to a new case study released today by Northwoods.

Read More

Monday, November 16, 2015 [Press Releases]

Dare County DSS Replacing Paper with Electronic Document Management

Dare County Department of Health and Human Services – Social Services Division in North Carolina is replacing its cumbersome paper-based processes with a mobile electronic document management software solution. Northwoods’ Compass® CoPilot will help 39 mobile social workers access and update documentation using an iPad® app from the field, rather than using paper forms and documents.

Read More

Thursday, November 5, 2015 [Press Releases]

Mobile App Helps Clark County Social Workers Improve Family Engagement

A mobile software application is helping Clark County Family and Children Services social workers spend more time working with children and families, according to a new case study released today by Northwoods.

Read More

Wednesday, October 21, 2015 [Press Releases]

Carver County Replacing Paper with Mobile App for Social Workers

Carver County Community Social Services (CCCSS) invested in new technology to help children and families receiving services from social workers who have to manage overwhelming paperwork requirements.  CCCSS is replacing its cumbersome paper-based processes with a mobile electronic document management software solution to help social workers complete required paperwork efficiently, close cases more quickly, and reduce paperwork-related stress on workers.

Read More

DSS: iPads will enhance safety

Friday, October 2, 2015 [In the News]

DSS: iPads will enhance safety

The Robeson County Department of Social Services will roll out a program that uses new technology to enable child welfare and adult services workers to spend more time with their clients and less time doing paperwork at the office.

Read more on The Robesonian

The Curious Case of User Adoption - Policy & Practice

Thursday, August 20, 2015 [In the News]

The Curious Case of User Adoption - Policy & Practice

Most large IT projects fail because of one preventable issue: poor user adoption. By following two key tenets of a coach model approach to training, human services staff can ensure user acceptance, and ultimately, better service delivery.

Read more in APHSA's Policy & Practice

Crow Wing County goes mobile

Tuesday, July 21, 2015 [In the News]

Crow Wing County goes mobile

An app introduced last September for Crow Wing County Community Services social workers is improving communication with the families they serve, according to a new study released by Northwoods, the app developer.

Read more on Brainerd Dispatch

Monday, July 13, 2015 [Press Releases]

Mobile App Helping Crow Wing County Social Workers Spend Time with Families

A mobile app is helping Crow Wing County Community Services social workers improve interaction with families, according to a new case study released today by Northwoods.

Read More

Tuesday, June 30, 2015 [Press Releases]

6 Ohio JFS Agencies Implementing Mobile App to Improve Child Safety

Six Ohio counties are using state Efficiency and Innovation Fund grants to equip social workers with new mobile technology so they can focus their time on child safety, rather than paperwork.

Read More