On Call

Quickly Make Critical, Informed Safety Decisions

When on call, caseworkers must make quick critical decisions about safety often with little to no direct support. But valuable information—previous allegations and case history, key issues, former case participants, or medical history—is often hidden or virtually impossible to retrieve. With little time and a lot at stake, caseworkers need a complete understanding of the family and case in a moment’s notice. This is a story about a supervisor and caseworker who use a child welfare case discovery solution, Traverse, to surface “dark data” to make critical, informed decisions about child safety.

View Detailed User Story (PDF)