COVID-19 Response

Remote, but reliable. Our team and solutions are always here for you.

As the novel coronavirus (COVID-19) situation rapidly evolves here in the U.S. and around the world, we are closely monitoring developments related to the spread of the virus. As our priority is the health and safety of our Northwoods’ family, customers, and partners, we want to assure you that we are focused on 3 things:

Continuing to provide the exceptional service that our customers have come to expect.

A significant number of our employees already work remotely, and we are fortunate in that the success of our infrastructure does not hinge upon Northwoods’ employees physically working from our home office. This makes us confident in our ability to continue to provide unparalleled levels of support to you and to conduct business normally.

As a result, you can expect:

  • Your Northwoods’ solution will be accessible to you and your employees as usual
  • Our support staff will remain available for phone calls from 7am to 8pm Eastern Time, Monday through Friday
  • Our Northwoods Support Center will remain available 24/7 via the customer portal
  • Our data servers, all of which are remotely administered, will continue to operate without interruption

Ensuring the safety and well-being of our employees.

We have activated a mandatory work from home policy for all of our team members. The mandatory work from home policy aligns us with all of the advice and direction from the authorities related to social distancing and avoiding large gatherings.

Supporting local efforts to limit the spread and impact of COVID-19.

In accordance with public health directives from local, state, national, and global agencies, Northwoods has suspended non-essential travel and, through its mandatory work from home policy, is following hygiene and social distancing guidance. Additionally, we are actively working to replace previously scheduled onsite meetings and engagements with digital experiences, when possible.

We know that all of you are human services professionals dealing with these challenges in your agencies as well as at home, and we’d like to recognize your efforts. Thank you for doing what you do and for inspiring us to persevere in times of hardship.

As always, our partnership with you is at the heart of everything we do. This is why we are committed to maintaining the level of support you have come to expect.


Resources

We have and will continue to create resources to help you and your teams address these challenging times.