COVID-19 Response & Resources

Remote, but reliable. Our team and solutions are always here for you.

As COVID-19 continues to impact communities across the country, the health and safety of our Northwoods’ family, customers, and partners remains our top priority. We know that all of you are human services professionals dealing with these challenges in your agencies as well as at home, and we’d like to recognize your efforts. Thank you for doing what you do and for inspiring us to persevere in times of hardship. 

We also want to assure you that we are focused on 3 things:

Continuing to provide exceptional service.

We are fortunate in that the success of our infrastructure does not hinge upon Northwoods’ employees physically working from our home office. This makes us confident in our ability to conduct business normally, wherever we (and you!) work. As always, our partnership with you is at the heart of everything we do. This is why we are committed to maintaining the level of support you have come to expect, including:

  • Your Northwoods’ solution will be accessible to you and your employees as usual
  • Our support staff will remain available for phone calls from 7am to 8pm Eastern Time, Monday through Friday
  • Our Northwoods Support Center will remain available 24/7 via the customer portal
  • Our data servers, all of which are remotely administered, will continue to operate without interruption

Ensuring the safety and well-being of our employees, while supporting local efforts to limit the spread and impact of COVID-19.

Northwoods has suspended non-essential travel and continues to follow hygiene and social distancing guidance. As often as possible, we are replacing onsite meetings and engagements with digital experiences, while many of our employees continue to work remotely.

Helping counties use CARES Act funding to support long-term telework while providing immediate relief to frontline workers.

Telework doesn’t work without the right technology. Many counties have received approval to use the Coronavirus Relief Fund to purchase our solutions: Traverse® for child welfare and our client engagement and process automation tools for economic assistance.

Time is running out to use these funds, yet there are still questions around how the money can be properly spent. Read our FAQ or view the infographic to learn how to request and secure use of the Fund to improve telework, enable compliance with public health precautions, and build a recovery plan. Contact us if we can help.


Resources

We have and will continue to create resources to help you and your teams address these challenging times.