Child Support

Enforcement | Establishment

For Child Support Establishment and Enforcement caseworkers, obtaining complete information regarding non-custodial parents and establishing paternity can take a great deal of time, and requires accurate and timely documentation.

Growing caseloads increase the level of difficulty for workers, especially when you consider the sheer volume of communication and information-sharing they do with parents, courts, attorneys, and other third parties — for every case in their queue.

Unfortunately, most caseworkers lose valuable time every day to the antiquated documentation systems and manual processes they are forced to use to collect, retrieve, and share information, making it impossible to be truly efficient and effective.

Mother and daughter hugging

Real-time Access to Quality Information Increases Productivity and Service Levels

Northwoods has spent thousands of hours with Child Support Establishment and Child Support Enforcement caseworkers, supervisors, and attorneys to understand their information and documentation challenges and develop solutions to ease their paperwork burden.

Our proven solutions streamline and simplify the collection, retrieval, and sharing of high-quality client/case data based on how caseworkers use the information to do their jobs. The results achieved by Child Support agencies are transformative:

  • Real-time, statewide data sharing makes it faster and easier to locate non-custodial parent information
  • The application approval process is streamlined and the accuracy of approvals increases
  • Custodial and non-custodial parents receive a higher level of support
  • Business processes such as case modifications and emancipation are automated and documentation bottlenecks are eliminated
  • Audit prep time drops substantially and audit approval rates increase
  • Caseworkers and attorneys can properly prepare for court in less time
  • Cases can be closed more quickly without adding headcount
  • Monthly collections increase

Simultaneously Improve Service Quality, Productivity, and Agency Outcomes

Explore our solutions below to learn more:

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Compass® Pilot in the Office

Eliminate paper case files and streamline document management for caseworkers agency-wide, right from the desktop.

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Northwoods Services

Get the most from your Compass® solution by taking advantage of the professional services we offer.

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Download the Lenoir County Child Support case study and learn how the unit has boosted productivity and client service with the help of Northwoods.

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