Customer Stories

Our customers do amazing work. We love to share their successes.

Hear why your industry peers partner with Northwoods and use our human services technology to make an impact on caseworkers and clients.

Carver County Cuts Paperwork Processes from Months to Minutes with Northwoods Software

Since partnering with Northwoods to implement our client portal, Traverse® Connect, in addition to our web-based document management software, Traverse®, workers in the Child & Family and Home & Community-Based Care units have been able to streamline collaboration processes and decrease paperwork turnaround times, which improves continuity of care.

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Dare County: Onboarding Made Easy with Simple Software

Katie, an adult services supervisor, says Traverse® has helped her staff refine processes and complete work in the moment. The software is so simple and easy to navigate that onboarding new workers is seamless.

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Erie County: Northwoods Mobilizes Content for Caseworkers Using AWS-Based Application

Northwoods helps Pennsylvania’s Erie County Office of Children and Youth digitize case files, enabling remote caseworkers to serve vulnerable children and families. Northwoods, an AWS Partner Network (APN) Public Sector Partner, helped Erie County implement Traverse, its AWS-based solution that provides access to case files from anywhere.

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Mesa County: How Electronic Case Files Help Caseworkers Put Families First

Since implementing Traverse®—cloud-based software that manages electronic case files—child welfare caseworkers at Mesa County Department of Human Services (DHS) can effectively telework and more efficiently work with families to reduce trauma and achieve permanency.

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Cultivating Meaningful Connections to Support Permanency

Chase, a permanency caseworker, uses Traverse® to put families first. Chase can quickly find the information she needs to identify a family’s extended support network, establish trusting relationships, and make permanency decisions.

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Streamlining Services to Support Families

Ericka, an assessment caseworker, uses Traverse® to complete digital forms with families. She can streamline services faster and credits the software with improving her quality of work.

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Investing in Technology to Empower Caseworkers

Joe, a child welfare director, says that workers using Traverse® can fully focus on doing the job they signed up to do—making a difference and assisting families in being healthy, safe, and self-sufficient.

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Houston County: Spend More Quality Time with Families

Traverse® helps Houston County Department of Human Services social workers spend more quality time with families and connect them to services faster

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Child Protection and Adoption: Achieving Permanency Twice as Fast

Kelly, a child protection social worker, spends more time on high-value work such as meeting with families and making referrals faster by using Northwoods’ software solution, Traverse®.

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Child Protection: Engaging Families and Building Trust

Jessica, a child protection social worker, spends more quality time with families to build trust and identify when families need more support. She also captures more complete and accurate case notes, and feels less stressed trying to meet all the demands of her job by using Northwoods’ software solution, Traverse®.

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Adult and Disabilities Services: Building Rapport with Clients

Lisa, an adult and disabilities services lead, can view and share case information in real time in the office or while meeting with clients by using Northwoods’ software solution, Traverse®.

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Adult and Disabilities Services: Repurposing Time to Focus on Clients

Lynnsey, an adult and disabilities services worker, focuses more time and energy meeting with clients and completing assessments to ensure they get needed services by using Northwoods’ software solution, Traverse®.

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Foster Care Licensing: Facilitating Successful Foster Care Placements

Cheryl, a foster care licenser, spends more time developing relationships with foster families by using Northwoods’ content collection and case discovery software solution, Traverse®.

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Children's Mental Health: Quickly Viewing Medical History and Making Referrals

By using Northwoods’ content collection and case discovery software solution, Traverse®, Haleigh is always confident she has the right information to view and share with other social workers and providers in the office or when meeting with families.

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New Worker: Understanding Key Topics and Events Quickly

A new worker must quickly understand each case, child, and family while mastering social work policies and best practices to provide quality services that ensure safety and well-being. Liz, a new ongoing caseworker, is using a child welfare case discovery solution, Traverse®, to surface dark data to feel confident that she understands her cases.

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Lenoir County Boosts Productivity and Client Service in Child Support

Lenoir County Department of Social Services' child support caseworkers lacked access to critical information in court, plus had to rely on an antiquated case management system. With Northwoods’ document management solution, caseworkers are exceeding timeframes for case closure and court orders, can electronically view and collect documents in court, and have more time to locate noncustodial parents and interact with clients.

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Cabarrus County Provides Superior Service with Modernized Lobby

Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits, which had a ripple effect on efficiency. The agency partnered with Northwoods to redesign the lobby, upgrade technology, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster.

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San Joaquin County Uses Appointment Management for Caseworkers to Eliminate Lobby Wait Time

With up to 2,000 clients visiting each day, San Joaquin County Human Services Agency has one of the busiest lobbies in California. Since implementing Northwoods’ lobby management and appointment management for caseworkers, the agency has eliminated lobby wait time, achieved same-day appointments, and reduced client and caseworker frustration.

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