Our Team
Meet the team turning “Less paperwork. More peoplework.” into action.
Northwoods leadership brings together engineers, operators, strategists, and people with deep roots in health and human services.
One belief unites us. The professionals doing this work deserve better tools, better support, and more time with the families they serve.
You handle the peoplework. We’ll handle the paperwork.
Jill Nemoir
President and CEO
Jill became CEO of Northwoods because she’d spent years watching what happens when the technology fails the worker. She came up through solution delivery, then led commercial growth. At every stage, the question was the same: Does this actually make it easier for someone to do their job?
That question is the standard now. It shapes every product decision, every partnership, and every expectation Northwoods holds itself to.
Ben Elder
Chief Technology Officer
Ben has spent 25 years building technology for mission-driven organizations. He’s never stopped being a hands-on engineer, since working on CDC emergency response tools to AI platforms at McKinsey.
At Northwoods, he’s accountable for whether the technology works, whether it moves the needle for agencies and workers, and whether we deploy AI in a way caseworkers actually trust.
Alan Minton
Vice President of Business Development
Service has shaped Alan’s career, from leading the Martin Luther King, Jr. Federal Holiday Commission to partnering with HHS agencies on the technology they need most. As an adoptee, the Northwoods mission is personal.
His measure of success is that agencies can fully focus on the families who need them.
Jessica Bowers
Senior Director of Customer Delivery and Support
With 20 years rooted in social work and operational leadership, Jessica leads the teams that turn agency investments into measurable outcomes.
Her standard isn’t simply getting the software implemented—success is whether the agency is actually operating better because of it.
Amber Young
Director of Marketing and Product Management
Amber connects customer needs, market opportunity, and product innovation to tell Northwoods’ story and shape where we go next.
With over 15 years in marketing and brand strategy (and a background in competitive athletics and coaching), she leads with curiosity, accountability, and a bias toward real impact.
Michael Kington
Manager of Customer Success
Michael leads the team responsible for Northwoods’ long-term agency partnerships. These are deep, consultative relationships built on understanding what success looks like for each customer and working toward it together.
His philosophy is straightforward: When the agencies we serve succeed, we succeed.
Darrin Taylor
Chief of Staff
Darrin came to Northwoods from finance, an unconventional path that we consider an asset. As chief of staff, he does what he calls the “connector-tissue” work: keeping the leadership team aligned, removing obstacles, and making sure good ideas become real outcomes.
His measure of success is teams that are free to do the work that actually matters.
Voices From the Field
When the work gets easier, people notice.
Here’s what our health and human services partners have to say.
With Traverse and Grove (formerly Case Aide Services), caseworkers spend 70% more time with families, not on forms.
How We Show Up
The mission doesn’t stop at 5 p.m.
Northwoods employees show up for their communities the same way they show up for agencies: with purpose and consistency.
- Every Northwoods employee receives 20 paid hours annually to volunteer for causes they care about.
- Each April, we wear blue for Child Abuse Prevention Month; every August, we don green for Child Support Awareness.
- We partner with local and national nonprofits.
- Our team invests in the community.
- We introduce students to tech careers during internship opportunities.
It’s peoplework of a different kind.