Case Aide Services in Action

Learn how Jackson County Job & Family Services uses Case Aide Services to improve performance, reduce stress, and support their staff.

Real backup. Real results.

Health and human services professionals are reclaiming their time and avoiding burnout.

Case Aide Services helps you prioritize your workflows with personal administrative assistance. Client interactions come first. You don’t worry about the paperwork.

Your Northwoods Case Aide Specialist lets you save time and money—as well as boost your well-being. But that’s not all: You also elevate your agency’s performance metrics.

The System Wasn’t Built for Sustainability. Case Aide Services Is.

That’s where Case Aide Specialists come in.

You’re doing everything you can, but the system keeps asking for more. More documentation. More deadlines. More time behind a screen instead of in front of a person.

That pressure often leads to turnover and missed goals, affecting not only your team but also the people you serve.

Case Aide Services forges a better path. Trained professionals take on pressing paperwork so you can focus on what you signed on to do. (And that sure isn’t chasing paper.)

Case Aide Services has given me time back to focus on direct service with the families I serve. I can spend more time completing home visits and building stronger, more collaborative relationships.”

– MAYA ZOULEK, Business Relationship Manager, Scott County Health & Human Services

Case Aide Services Shoulders the Administrative Load

Our services model is more than a modern solution. It's practical, sustainable, and scalable.

Northwoods Case Aide Services helps your team on multiple fronts:

Prioritize client engagement and interaction.
Reduce overtime and documentation demands.
Elevate worker well-being and psychological safety.
Meet critical timelines for investigations and home visits.

Agencies using our services have reported major gains in staff retention and performance. That’s exactly what Jackson County Job & Family Services (JFS) did—and the impact has been clear.

How Jackson County Transformed With Case Aide Services

An Ohio human services agency experiences lasting results and fewer pain points with Case Aide Services.

Here’s how Jackson County JFS has turned things around and sees measurable results.

The agency struggled to stay ahead of increasingly complex and heavy caseloads. As a child welfare agency, teams needed to be wholly present for their clients.

Facing rising turnover and burnout, they turned to Case Aide Services to relieve the pressure. The results have been transformative:

Timely investigations increased from 65% to 96%, even as caseloads grew by 26%.
Workers reported lower stress and higher job satisfaction.
Home visits rose from 48% to 86% in just one year.
The agency qualified for a one-time performance incentive based on improved compliance.

Their personal Case Aides assist the agency from initial request to final close, task after task.

Performance and Retention Metrics That Matter

The agency continues to reap the benefits of its Northwoods Case Aide Services partnership.

Jackson County JFS has improved two key indicators since signing on with Northwoods:

Home visits completed on time increased by 38%, and timely assessments and investigations rose by 14%. These improvements helped the agency earn a performance incentive and gave staff a sense of momentum and purpose. But beyond funding, greater staff satisfaction is priceless.

When it comes to retaining staff, the fact that we got this incentive gives everybody the sense that we can reach our goals. The agency is in a better place when we’re high performing. Everybody wants to work someplace where they can be successful and feel good about what they’re doing.”

– KRISTINA CARLISLE, Social Services Supervisor, Jackson County JFS

Less Stress, Lower Turnover

Health and human services workers tackle a mountain of paperwork every day. Case Aide Services changes that.

Stress in the workplace is no small matter, with effects that extend to physical and mental illness. Health and human services workers are particularly prone to it because of what you face daily. It’s not just about lost work productivity—it’s about real-life problems.

Agencies nationwide are using Case Aide Services to reduce anxiety, enhance compliance, and create systems that strengthen their teams. Jackson County JFS experienced it firsthand.

Results Beyond Jackson County JFS

Jackson County’s story is one of many.

Northwoods has helped agencies improve capacity, documentation, and retention since launching Case Aide Services. We’ve achieved amazing things together:

Supported 213 caseload-carrying staff
Completed 14,030 service tickets totaling over 9,000 hours of work.
Fulfilled 767 assessment tasks (safety assessments, family assessments, SARs)
Processed 5,556 documentation tickets for accurate updates in systems like Traverse and SACWIS

For example, Case Aides helped a Clermont County agency complete more than 200 overdue SARs. It was a task previously falling behind and jeopardizing the team’s compliance.

Other agencies have seen a 44% improvement in investigation timeliness and a 31.5% increase in meeting mandated timelines.

The takeaway? Jackson County’s success is part of a bigger picture. Case Aide Services is more than a one-time fix—it’s a sustainable model for lasting impact.

Case Aide Services has definitely helped with my stress level and well-being. I don’t have as many things that I have to do. It’s not as overwhelming.”

– HALEY GRIMM, Social Service Worker/Intake Investigator, Jackson County JFS

Give Your Teams and Your Metrics a Lasting Lift

More time. More goals met. Happier workers.

Case Aide Services assists health and human services agencies in reducing turnover and improving case outcomes. Your team gets time back to focus on families, not forms. You don’t need to overhaul your system—just add the right support.

We’re helping Jackson County JFS and hundreds more. We’re happy to do the same for your agency.