We talk a lot about how Case Aide Services (CAS) help caseworkers reclaim time, reduce burnout, and focus on what matters most: the families they serve. But none of that is possible without the passionate, experienced humans behind the work.
Our Case Aide team is made up of social workers, former frontline staff, and professionals who’ve walked in the shoes of those they support. They understand handling heavy workloads and urgent demands and now use that experience to support others.
From hiring and training to day-to-day support, here’s how our Case Aide Services team is structured—and why their work means so much to the agencies and caseworkers counting on them.
People First, Always
According to Ryan Sherry, Director of Case Aide Services, hiring the right people starts with understanding the real challenges of frontline work. “For our specialist role, we look for people with a social work degree and child welfare experience—especially those who’ve worked with the initial case intake process or ongoing procedures so they can jump in with confidence,” Ryan shared. Generalist roles are filled by people eager to grow in the human services field and passionate about supporting others.
The team brings a wide range of experience, including behavioral health, community support programs, and private provider work. This diverse background ensures they don’t just know the job—they understand the people behind it.
Training That Goes Deeper
Before taking on their own tickets, new Case Aides go through a comprehensive onboarding process. They’ll shadow seasoned team members, get hands-on with our Traverse platform, the Case Aide app, the state child welfare system, and take time to learn the unique protocols of each agency. “Every agency has their own workflow and needs,” Ryan said. “We create detailed guides for every ticket type and encourage collaboration across the team to make sure we’re delivering consistently.”
Case Aides also work closely with agency staff during onboarding to build strong, trust-based relationships from the start that continue to grow over time.
A Culture of Support and Growth
Professional development is a core part of the CAS model. Senior team members help onboard new staff and take on leadership opportunities beyond ticket work—like supporting new pilots, refining processes, or working with product to provide feedback on the user experience for case workers. Each team member has growth goals and regular check-ins to help them expand their skills in ways that match their passions and strengths.
“Every member of the team truly cares,” Ryan said. “They go above and beyond, every day, to make a difference.”
Real People, Real Impact
What does all this look like in action? Here’s what some of our team members had to say:
Agencies Notice the Difference
Across the board, agencies tell us that Case Aide Services feel like a true extension of their team. Supervisors appreciate the boost to morale and the ability to delegate with confidence. Caseworkers love the consistency, quality, and personalized support that our team provides, while leadership sees the results in retention, compliance, and staff satisfaction.
The Heart Behind the Help
We believe smart tools only work when paired with smart people. Our Case Aide team proves that every day.
They don’t just support caseworkers—they uplift them. They don’t just complete tasks—they build trust. And they don’t just make a difference—they are the difference
