At Northwoods, we believe technology should make people better at what they already do best—care for others. Our tools don’t replace the human element; they amplify it.
That belief drives everything we build, from the newest Traverse modules to the services that keep agencies moving forward. Whether it’s helping caseworkers see connections faster, uncover insights more clearly, or simply find a few extra hours in their day, our mission is the same: to use technology in service of people, not the other way around.
Human-First, Always
The world is buzzing about AI—but at Northwoods, our approach is simple: keep humans in the loop.
We don’t design tools to automate decisions. We design them to support the real experts—the caseworkers, supervisors, and aides who know what families need. Technology helps lighten the load; people provide the heart, empathy, and judgment that make human services truly work.
Innovation with Purpose
Our newest Traverse modules—Case Discovery 2.0, Ada, and Family Mapping—were built with one question in mind:
“How can we make it easier for workers to focus on families?”
Case Discovery 2.0
Transforms overwhelming case files into clear, searchable insights. Instead of digging through documents, workers can quickly find what matters most and spend more time making decisions that move cases forward.
Ada
Acts like a digital assistant that helps workers find what they need faster. It’s built to understand the complex world of human services—policies, notes, people, and all—and deliver answers in seconds instead of hours.
Family Mapping
Gives workers a complete picture of family and support networks at a glance. By visualizing relationships across cases, they can identify kin faster, strengthen family ties, and help children find safe, stable homes more quickly.
These tools don’t take the place of people—they give people the power to do more good.
Technology + Teamwork
Not everything we do lives inside software. Our Case Aide Services team is proof that human expertise and technology can work hand in hand.
This managed service combines trained professionals with the same Traverse technology used in the field to take on administrative casework—like documentation, records requests, or referral follow-ups—so caseworkers can stay focused on the families they serve.
It’s not just about working faster. It’s about creating balance, preventing burnout, and keeping skilled workers where they’re needed most—with people, not paperwork.
The Heart Behind the Tech
Our tools are designed by people who’ve walked in our customers’ shoes—former caseworkers, supervisors, and agency leaders who know what it’s like to juggle impossible workloads and endless documentation.
That’s why every feature and service we build starts with listening—to our customers, their challenges, and their vision for better outcomes. It’s not innovation for the sake of innovation. It’s innovation for impact.
The Future Is Human
AI may be the engine, but people are always the driver.
As we continue to expand what Traverse and our services can do, our goal remains clear: to elevate humanity through technology that serves people—so families, workers, and communities can all thrive together.
