At Carver County Health and Human Services in Minnesota, the mission is simple but daunting: meet growing demands without overwhelming the people doing the work. For years, like many counties, staff were buried in paperwork, duplicate entry, and endless backlogs.
“Before Traverse, something as simple as uploading or finding a document could take forever. It slowed us down and took time away from families,” said Haley Diser, Child Protection Social Worker.
Now, Carver County is proving how technology can take pressure off frontline staff and free them to focus on what matters most.
Real Results You Can Measure
Carver’s story isn’t just about new technology—it’s about measurable impact.
In 2025 alone, Carver County has:
- 23,587 content items uploaded in Traverse
- 8,649 forms completed
- 10,947 work items created
- 327 collaborators added to Traverse
- 1,661 forms shared with partners
- 2,811 virtual prints
For Haley and her colleagues, these numbers translate into time saved and better collaboration.
More Than a Tool—A Trusted Partner
Carver has been a Northwoods customer for more than a decade, working across Child Welfare, Child Support, Economic Assistance, and Adult & Aging. Because they use multiple products—including Traverse, Compass, and OnBase—Northwoods has grown alongside them to meet evolving needs across programs.
“They’ve listened to us, taken our feedback, and made changes that actually help. It feels like a true partnership,” Haley shared.
Carver has even helped shape new features as part of Northwoods’ early adopter program—making sure innovations are grounded in real-world needs.
Empowering the Whole Workforce
Carver’s journey shows how technology can reduce administrative burden and increase worker confidence. By cutting down on paperwork, duplication, and delays, Northwoods tools empower staff to:
- Collaborate seamlessly across programs and partners
- Stay on top of ever-changing caseloads
- Give time back to families instead of files
As Haley put it: “The biggest benefit is that we get to focus on families. Traverse handles the rest.”
One Piece of a Bigger Puzzle
Carver’s story with Traverse is just one example of how Northwoods is helping agencies reimagine workforce support. Beyond software, Case Aide Services (CAS) provides trained professionals to take on time-consuming documentation tasks so workers can focus where they’re needed most.
If you’re exploring ways to reduce burnout and boost capacity, don’t miss our upcoming webinar:
Less Admin, More Impact: The Case Aide Services Advantage
Learn how today’s most forward-thinking agencies are using CAS to meet growing demands without burning out their staff.
Thursday, Sept. 18 | 2:30–3:30 PM EST
Register here
People First, Always
Whether through Traverse or CAS, the goal is the same: lighten the load for caseworkers, supervisors, and leaders so they can do their best work. Carver County is living proof that with the right tools and the right support, agencies can turn paperwork into progress.
