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How Human Services Leaders Can Navigate Uncertainty in 2025

A quick guide to what’s changing, why it matters, and how to stay ahead.

WHAT'S GOING ON RIGHT NOW

Across government, there’s a growing push for efficiency—and a lot of unknowns.

From executive orders and funding freezes to agency restructuring and layoffs, the landscape is shifting fast.

Leaders like you are facing pressure to:

    • Meet mandates with fewer resources

    • Rethink procurement practices

    • Adapt quickly to changing policies

    • Make smart decisions with incomplete information

You’re not alone—and it’s okay to not have all the answers.

At Northwoods, we’re closely tracking federal news and national conversations. This blog is a roundup of key resources and headlines to help your agency make sense of what’s happening—and stay one step ahead.

HEADLINES THAT MATTER (Spring 2025)

With all the news, we’ve been thinking about state and county government and the people being served, such as those involved in the child welfare or adult protective services programs, as well as those who receive economic assistance benefits. Regarding these populations, some of the most recent headlines (summarized) include:

TOP RESOURCES TO STAY INFORMED

With so much change happening so rapidly, it’s hard to keep track of all the updates. But there’s no need to track it all alone. Here are some great resources that we follow:

WHAT'S NEXT

Experts agree: we’re entering a new era of austerity. Agencies will need to rethink how they operate—because “business as usual” isn’t cutting it.

     “Constraint breeds innovation.” – Dustin Haisler, GovTech Briefing

     “Budget concerns will drive creativity.” – Jordan Hynes, National Governors Association

Efficiency isn’t a trend; it’s a necessity.

We generally describe efficiency as using the least amount of inputs to achieve the highest amount of output, or the ability to do things well, successfully, and without waste.

Social workers and their leadership can make sense of this by focusing on the most critical work at the core of their agency’s mission, then thinking creatively about new ways to tackle daily work. This might include:

    • Talking with peers in neighboring states and counties
        • How are they approaching efficiency?
        • What solutions have they tried?

    • Learning from associations, think tanks, or advocacy groups

    • Exploring case studies and policy insights from APHSA and other publications, such as:

WHAT TO LOOK FOR IN TECH SOLUTIONS

Technology isn’t optional anymore—it’s how you stay resilient.

Agencies should look for tools that:

    • Support automation and AI for faster processes

    • Include bundled features to reduce vendor sprawl

    • Are built and ready for implementation (Commercial Off-the-Shelf products)

    • Offer flexible, subscription-based pricing

    • Scale with your team and funding cycles

    • Replace paperwork with built-in digital workflows

Northwoods’ Traverse is one example. It is designed specifically for social workers, streamlines paperwork, boosts compliance, and frees up time for family engagement.

Below are some free training resources:

FINAL TAKEAWAY

Government uncertainty is real—but you don’t have to navigate it alone.

By staying informed and exploring the right tools, your agency can remain focused, resilient, and ready for whatever comes next.

We’re here to help.

 

Amy Drapcho is Northwoods’ Senior Manager of External Affairs. She leverages nearly two decades of state government and juvenile justice budgeting, grants, and administrative experience to help states and countiesnavigate funding complexities related to technology. Additionally, she represents Northwoods with various external partnerships and associations and is always looking for opportunities to engage with other professionals in the human services space.

Connect with Amy on LinkedIn or schedule time to talk with Amy.

Additional Resources

Let’s Get Started

Talk to a Northwoods social services expert to explore how our solutions can modernize your human services agency.

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