If you’re like most human services leaders, you’re constantly being asked to do more with less. Budgets are tight, caseloads are growing, and your workforce is stretched thin. When every dollar matters, deciding to invest in something new—like Case Aide Services—comes with an important question:
How do you measure the value?
We get this question often. And the truth is: managed services like ours can be measured in more ways than one. Whether it’s time back in your workers’ day, improved compliance, or even reduced turnover, the impact can be both immediate and long-term.
Time: The First—and Most Visible—Impact
One of the clearest ways agencies see the value of Case Aide Services is in the hours they get back.
Child welfare workers spend up to 70% of their time on paperwork instead of with families, according to the George Washington University Health Workforce Institute. That imbalance is a major driver of stress, burnout, and eventually turnover.
Case Aide Services steps in to take on time-consuming tasks—like records requests, referrals, case documentation, and more—freeing up time for caseworkers to focus on the heart of their job: serving children and families.
In Jackson County, Ohio, workers completed 96% of investigations on time, up from 65% before adopting Case Aide Services—even as caseloads increased by 26%. Home visit completion rates jumped from 48% to 86% in just one year.
When workers aren’t buried in paperwork, they can be present where they are needed most.
Better Compliance, Better Outcomes
Time savings also translate into stronger compliance and performance metrics. Agencies using Case Aide Services have seen:
- 44% improvement in investigation timeliness
- 31.5% increase in meeting mandated timelines
- More complete and accurate case documentation
This matters not only for state and federal compliance, but for achieving better outcomes for the children and families you serve.
In fact, consistency in casework is directly linked to permanency outcomes. A Milwaukee County study found that when children had one consistent caseworker, permanency was achieved 74.5% of the time. When that number rose to two caseworkers, permanency dropped to 17.5%—and fell to 0.1% for children with six or seven caseworkers.
Case Aide Services: By the Numbers
Across the agencies we support, Case Aide Services has delivered real, measurable results:
- Supported 213 caseload-carrying staff
- Completed 14,030 tickets, totaling more than 9,000 hours of work
- Completed 767 high-value assessment tickets (including Safety Assessments, Family Assessments, and SARs)
- Completed 5,556 document and data processing tickets, ensuring timely, accurate updates in Traverse and SACWIS
- In Clermont County, where SARs were previously not being completed, we’ve now helped the agency complete over 200 SARs, improving compliance and service delivery.
Retention: The Long Game
The human cost of turnover in child welfare is staggering—not to mention the financial cost. A recent analysis estimates the annual cost of turnover at $22 billion nationally, with over 181,000 children spending longer in care because of workforce instability.
Agencies that use Case Aide Services consistently report that their staff feel more supported, less stressed, and better equipped to stay in the field.
Better retention means less time and money spent on constant recruitment and training, more consistency for families, and a stronger organizational culture.
The Metrics that Matter Most
When thinking about measuring the value of managed services, the question isn’t just “How much will this cost?”—it’s also:
- How much time will this give back to my team?
- How many more families can we serve?
- How will this impact retention and morale?
- How will this improve our compliance and outcomes?
For many agencies, Case Aide Services becomes the key to not only keeping up but moving forward.
Want to explore what Case Aide Services can do for your team? We’d love to help you measure what is possible.
