Customer Stories

Traverse is helping Ohio Department of Job and Family Services (ODJFS) child welfare workers collect and access case information to make key decisions about child safety.

Since partnering with Northwoods to implement our client portal, Traverse® Connect, in addition to our web-based document management software, Traverse®, workers in the Child & Family and Home & Community-Based Care units have been able to streamline collaboration processes and decrease paperwork turnaround times, which improves continuity of care.

Katie, an adult services supervisor, says Traverse® has helped her staff refine processes and complete work in the moment. The software is so simple and easy to navigate that onboarding new workers is seamless.

Northwoods helps Pennsylvania’s Erie County Office of Children and Youth digitize case files, enabling remote caseworkers to serve vulnerable children and families. Northwoods, an AWS Partner Network (APN) Public Sector Partner, helped Erie County implement Traverse, its AWS-based solution that provides access to case files from anywhere.

Since implementing Traverse®—cloud-based software that manages electronic case files—child welfare caseworkers at Mesa County Department of Human Services (DHS) can effectively telework and more efficiently work with families to reduce trauma and achieve permanency.

Chase, a permanency caseworker, uses Traverse® to put families first. Chase can quickly find the information she needs to identify a family’s extended support network, establish trusting relationships, and make permanency decisions.

Ericka, an assessment caseworker, uses Traverse® to complete digital forms with families. She can streamline services faster and credits the software with improving her quality of work.

Joe, a child welfare director, says that workers using Traverse® can fully focus on doing the job they signed up to do—making a difference and assisting families in being healthy, safe, and self-sufficient.

Traverse® helps Houston County Department of Human Services social workers spend more quality time with families and connect them to services faster

Kelly, a child protection social worker, spends more time on high-value work such as meeting with families and making referrals faster by using Northwoods’ software solution, Traverse®.

Jessica, a child protection social worker, spends more quality time with families to build trust and identify when families need more support. She also captures more complete and accurate case notes, and feels less stressed trying to meet all the demands of her job by using Northwoods’ software solution, Traverse®.

Lisa, an adult and disabilities services lead, can view and share case information in real time in the office or while meeting with clients by using Northwoods’ software solution, Traverse®.

Lynnsey, an adult and disabilities services worker, focuses more time and energy meeting with clients and completing assessments to ensure they get needed services by using Northwoods’ software solution, Traverse®.

Cheryl, a foster care licenser, spends more time developing relationships with foster families by using Northwoods’ content collection and case discovery software solution, Traverse®.

By using Northwoods’ content collection and case discovery software solution, Traverse®, Haleigh is always confident she has the right information to view and share with other social workers and providers in the office or when meeting with families.

A new worker must quickly understand each case, child, and family while mastering social work policies and best practices to provide quality services that ensure safety and well-being. Liz, a new ongoing caseworker, is using a child welfare case discovery solution, Traverse®, to surface dark data to feel confident that she understands her cases.

Lenoir County Department of Social Services' child support caseworkers lacked access to critical information in court, plus had to rely on an antiquated case management system. With Northwoods’ document management solution, caseworkers are exceeding timeframes for case closure and court orders, can electronically view and collect documents in court, and have more time to locate noncustodial parents and interact with clients.

Cabarrus County Department of Human Services’ clients were frustrated by a confusing lobby and long waits, which had a ripple effect on efficiency. The agency partnered with Northwoods to redesign the lobby, upgrade technology, and modernize business processes to reduce client and caseworker frustration and process applications for services much faster.

With up to 2,000 clients visiting each day, San Joaquin County Human Services Agency has one of the busiest lobbies in California. Since implementing Northwoods’ lobby management and appointment management for caseworkers, the agency has eliminated lobby wait time, achieved same-day appointments, and reduced client and caseworker frustration.