Investing in Technology to Empower Caseworkers

Challenges

Joe has seen first-hand how both the child welfare system and the families it serves have gotten more complex over the past several years.

Prioritizing practice.

Like many child welfare directors, Joe believes it takes highly skilled caseworkers to handle these complex cases, while meeting increased demand to demonstrate how they’re effectively engaging families. He knows that focusing on prevention and safety requires prioritizing practice over simply meeting requirements.

System limitations.

Caseworkers wanted to focus on improving outcomes, but existing electronic filing systems couldn’t keep up with complex families or cases.

Solution

Traverse allows caseworkers to repurpose time previously spent on administrative tasks to fully focus on building trust, engaging families, and reducing trauma. The cloud-based software helps caseworkers easily collect and retrieve case information, while accessing electronic case files from anywhere. They can mine critical information and data to make safety and permanency decisions, plus complete digital forms with families to refer them to services faster.

Results

Joe says connecting a software product to child welfare practice is already leading to safer decisions and stronger families.

Trust and transparency.

Being able to quickly get authorizations or supervisor oversight on safety plans while discussing processes and services in real time helps caseworkers create trusting and transparent relationships with families, which helps them more successfully navigate the road ahead.

Collaborate on decisions.

Because caseworkers can complete administrative work with families, they can focus more on having conversations and brainstorming solutions.

Fulfilled caseworkers.

Giving caseworkers more time with families helps with their morale and balance. They have space to grow as professionals and people, which has a positive impact on their work.