The project kicked off in April 2018 as part of the statewide project to bring on around 4,000 child welfare workers.
Traverse software features:
- Collect documents and collateral evidence in the field in connected or disconnected states
- Complete state, local, and provider forms, assessments, and activity logs regardless of location or connectivity
- Easily retrieve information using filters and text search
- Share case content across the agency, other counties, and the state
- Access transcribed audio and video files
- Discover critical, previously hidden case information
- Create case timelines to support county-, state-, and court-related mandates
- Collaborate with peers and contracted service providers
- Get support from in-app help such as interactive walk-through videos or live chat, in addition to the EDMS Help Desk
Traverse is integrated with Ohio’s Statewide Automated Child Welfare Information System (SACWIS) and Hyland Software’s OnBase®.
Case and client demographic information is pulled from SACWIS to Traverse. The real-time sync gives workers immediate access to the information anywhere, anytime regardless of connectivity. Social workers can also fill out activity logs (also referred to as case narratives or notes) in Traverse, which are sent back to SACWIS as data fields. Thanks to the collaboration of the Ohio SACWIS team, the integration reduces duplicative work for social workers.
Documents are also pulled in from OnBase into Traverse. As part of the project, Northwoods worked with counties to migrate local document management systems content into Traverse, ensuring that Traverse could become a true central repository for case content.
Collect case content
Caseworkers use Traverse’s web-based application in the office to scan and upload documents and a companion mobile app to easily take photos and complete forms during home visits. Northwoods has designed over 2,000 state, local and provider forms for workers to complete. Demographic information is autofilled into electronic forms from the web-based and mobile applications and electronic signatures can be applied.
“Traverse is organized almost like a table of contents, and you can find what you’re looking for so much easier than digging through a bunch of paper copies,” said the former MIS Manager for Richland County Children Services.
All the data and content collected is automatically analyzed by Traverse using artificial intelligence to surface hidden information to help caseworkers make informed, confident decisions about safety. Since implementing the project, over 21.5 million content items have been added to Traverse. Content is easy to search and retrieve, and workers can quickly extract critical information. This includes not only text from documents, but also 157,680 hours (or 18 years) worth of audio and video files that are now full text searchable.
“Having access to information and spending more time with family really improves our decision-making around keeping kids safe,” said Kara Davis, Performance, Evaluation, and Innovation Senior Manager, Cuyahoga County Children & Family Services.
“One of the key things to making good decisions is having access to historical information. Nobody has time to go through a case file of the last five years to figure out what's going on with this family when you have to respond to an emergency about child safety.”