Katie says Traverse Connect is helping Scott County HHS staff maximize their time and minimize their efforts. “This is the best of both worlds. This helps give them back time to other work with clients versus the administrative task of mailing out signature requests one after another,” she said.
Quickly collect client signatures
“Traverse Connect allows us to send an updated release to a client or guardian quickly. They can sign, send it back, and we can make the referral to a provider in a much quicker fashion, resting in the knowledge that we have the signatures we need in place to do the work without concern,” Katie said.
Streamlining collaboration with providers
The faster process with providers accelerates workers’ ability to connect clients with services and support right away. “With Traverse Connect, we know we're getting the required signatures in the hands of the right provider instantaneously versus sending it through the mail and waiting on them to sign it and return it.”
Empowering work from anywhere
Traverse Connect provides flexibility for both caseworkers and clients. “Staff can work from anywhere, anytime, and families can sign from anywhere, anytime,” Katie said. “Life happens and there's time staff needs to work from home without office supplies right next to them. Families go on vacation without receiving mail at home. But that shared space in the Venn diagram of these two scenarios is that work can still be done expediently and safely and securely.”
Minnesota has very stringent rules and statutes on signature requests, signature request attempts, and documentation. It saves the agency time to be able to pull up an audit trail in Traverse Connect instead of sifting through workers’ case notes. “Traverse Connect allows us to access signatures, requests, and other documentation, and gather them in one fell swoop versus multiple attempts across multiple platforms,” Katie said. “We have a running audit trail of signature requests that are sent, and that's helpful for our audits with the state and also our internal reviews.”
Security meets customer service
Most importantly, the agency can focus on making a meaningful impact on the community. “The safety that Traverse Connect offers leads to security, the securities in place now lead to efficiencies, the efficiencies lead to a quicker ability to respond, and enhance responsiveness leads to the best service that we can offer the families that we work with,” Katie said.