Consulting Services

ACHIEVING ORGANIZATIONAL GOALS AND MAXIMIZING SUCCESS

Maximizing Customer Success

Your workforce changes. It’s inevitable. We can consult with you to maximize your investment by ensuring staff understand how, why, and when to use your solution to best serve clients. We’ll work with your team to implement training for new users, refresher training, communication plans, and other resources to meet your organization’s long-term success goals.

“I think that we latched onto it because Northwoods understands what we do. A lot of times people who are trying to train us have no clue what we do. So it's not realistic for us. It doesn't make sense to the people who are the boots on the ground people, the people who are actually doing the work.”

Kathy Delaney, Family Preservation Social Worker, Crow Wing County Community Services

Business Process Analysis and Redesign

We can help you evaluate current business processes including: how clients and documents flow through your agency, how current technology matches business processes, and how effectively management and staff communicate. This analysis includes recommendations on how to re-design business processes and how to develop and implement standard operating procedures across the organization.

Read our customer story

Cabarrus County Provides Superior Service with Modernized Lobby

Trends in Service Delivery

Your organization must always adapt to new industry trends to best deliver services. Think about case banking, centralized mail processing, mobile technology, integration with case management systems, and data-driven decisions in human services. We can help you identify opportunities, manage change, and implement new processes and solutions to keep pace with industry trends.

Strategic Planning for the Future

Often organizations get stuck focusing on the problem of the moment without envisioning your long-term strategy to serve the community. We can help you define and plan for your organization’s strategic vision for the future. Some examples include creating a roadmap for success, developing staff succession plans, facilitating traditional or evolutionary planning, and re-designing business processes to anticipate emerging human services technologies.

“It’s been a good partnership to speak with vendors that understand what our needs are, where we want to be, and what our goals are, and they can help us get there.”

Diane Gridley, Economic Services Program Administrator,
Cabarrus County Department of Human Services