Videos

Our videos highlight how our human services software solutions help agencies do more with less.



Mesa County Department of Human Services: A Child Welfare Case Study Traverse helps Mesa County DHS caseworkers easily and quickly collect and retrieve case information, while accessing electronic case files from anywhere. They can mine critical information and data to make safety and permanency decisions, plus complete digital forms with families to refer them to services faster.
Economic Assistance Solutions Northwoods offers tools to help human services agencies digitize case files, engage clients in the way they are most comfortable, and automate routine business processes so economic assistance caseworkers can focus on high-value work.
Economic Assistance: Electronic Document Drop-Off and Request Economic assistance clients upload and submit documents from their mobile device or desktop computer with Northwoods' client engagement solutions. Benefit include reduced burden on caseworkers and one-touch resolution.
Finding positive supports in child welfare Child welfare caseworkers like Ann can struggle to find positive supports for kids. Meet Traverse, which helps caseworkers uncover possible supports quickly. Watch this 1-minute video to hear Ann’s story.
Supervisors supporting child welfare caseworkers Child welfare supervisors like Mary can struggle to recall case details to fully support caseworkers. Meet Traverse, which helps supervisors catch up on family progress quickly. Watch this 1-minute video to hear Mary’s story.
Responding to high-profile cases Human services directors like Dave can lack immediate access to critical information to respond to high-profile cases. Meet Traverse, which helps Dave drill in to specific events to see when things happened. Watch this 1-minute video to hear Dave’s story.
Connecting information to confirm Title IV-E eligibility Finance directors like Kate can struggle to connect specific evidence for IV-E eligibility. Meet Traverse, which helps finance directors connect relevant information quickly. Watch this 1-minute video to hear Kate’s story.
Dark Data and Traverse Overview Don't let dark data put children at risk. Traverse from Northwoods puts critical information at social worker's fingertips so they can make informed, confident case decisions and do more high-value work.
Northwoods Solution Overview Manually creating, organizing, and accessing paper documents is expensive and time-consuming. Northwoods provides document management solutions for human services that focus on accuracy, efficiency, and client satisfaction.
Houston County Department of Human Services: A Case Study Since implementing Traverse®, social workers spend more quality face-to-face time with families and connect them to services faster. They have a holistic view of critical case information so they can focus on safety and outcomes, not paperwork.
New Worker - Traverse in Action New workers have a lot to learn: best practices, mandates, policies, local resources, collateral systems, and every detail about the children and families in their caseload. This is a story about Liz, a new Ongoing Caseworker who is using Traverse to surface “dark data” to feel confident that she understands her cases.
Transportation - Traverse in Action Unit Support Workers rarely, if ever, know the ins and outs of every child or family they are asked to assist with. This is a story about Theresa, who is using Traverse to surface “dark data” to quickly understand the key issues affecting the kids she transports.
Screening - Traverse in Action Child Protective Services screeners are the frontline. This is a story about three screeners who are using Traverse to utilize “dark data” during screening to provide information to help investigation caseworkers, ongoing caseworkers, and supervisors make confident decisions about child safety.
Court Liaison - Traverse in Action Child Welfare caseworkers primarily responsible for serving cases requiring significant court interaction, like Court Liaisons, need to fully understand a child’s and family’s situation to provide clear and concise evidence to support their assessment and recommendation in court. This is a story about Marea, who is using Traverse to surface “dark data” to see the whole picture of case history for court.
Lenoir County Child Welfare Case Study Turnover has decreased by 77% since Lenoir County implemented Northwoods’ office- and field-based document management solutions for Child Welfare social workers.
Mobile App Helps Lenoir County Upgrade Adult and Family Services With Northwoods, Adult and Family Services social workers have access to client and case information and documentation whenever and wherever they need i
Lenoir County Child Support Case Study With Northwoods’ document management solution, Lenoir County DSS child support caseworkers are exceeding timeframes for case closure and court orders, can electronically view and collect documents in court, and have more time to locate noncustodial parents and interact with clients.
Cabarrus County Case Study Cabarrus County Department of Human Services' redesigned lobby, upgraded appointment management software for caseworkers, and modernized business processes reduce client and caseworker frustration and help caseworkers process applications for services much faster.
What Is the Most Challenging Thing About Social Work? We’re sharing a snapshot of caseworkers' and social workers' answers to four questions about social work. Second question: What is the most challenging thing about social work?
Why Did You Go Into Social Work? We’re sharing a snapshot of caseworkers' and social workers' answers to four questions about social work. First question: Why did you go into social work?
What Stereotype About Social Services Would You Clear Up? We’re sharing a snapshot of caseworkers' and social workers' answers to four questions about social work. Third question: What stereotype about social work would you clear up?
What is the Best Thing about Social Work? We’re sharing a snapshot of caseworkers' and social workers' answers to four questions about social work. Fourth question: What is the best thing about social work?
Caseworkers Boost Productivity With Mobile App This is how caseworkers are using key features of Northwoods' mobile app to complete documentation 91% faster, allowing them to spend more time interacting with families. [A Chemung County Department of Social Services Case Study]
Chemung County Case Study After implementing Northwoods' mobile app, Chemung County DSS caseworkers are completing documentation 91 percent faster, allowing them to spend more time interacting with families.
Clark County Family and Children Services Case Study Since implementing Northwoods’ mobile document management for social services, Clark County Family and Children Services social workers are saving up to two hours a day on paperwork and spending more face-to-face time with families.
Clark County Family and Children Services Case Study - Northwoods' Coach Model To ensure workers understood and fully embraced new technology for social services, Clark County Family and Children Services implemented Northwoods’ Coach Model approach to training.
Breaking the Burnout Cycle Learn how Northwoods helps social services agencies minimize the burden of paperwork, mitigate stress, and ultimately, break the cycle of social worker burnout.
Crow Wing County Community Services Case Study By providing a mobile tool that works the way social workers work, Crow Wing County Community Services has reduced the stress of the paperwork burden, which has increased the amount of quality time social workers spend with families.
Crow Wing County Community Services Case Study - Northwoods' Coach Model To ensure workers understood and fully embraced Northwoods’ mobile solution, Crow Wing County Community Services used Northwoods’ Coach Model approach to training.
Crow Wing County Community Services Case Study - Northwoods' Expertise Crow Wing County Community Services attributes Northwoods’ understanding and appreciation for the complexities of human services as a key factor in the success of the project.
Dane County Department of Human Services Case Study A mobile application for social workers is helping Dane County Department of Human Services (DHS) cut staff turnover in half and improve interaction with families.
Winona County Community Services Case Study Winona County Community Services in Minnesota became the first social services agency in the country to start using Northwoods’ Compass®CoPilot®for iPad®to give workers in children and family services, adult mental health and chemical dependency technology in social work, creating a truly mobile social worker.