Videos

 

Customer Q&A: Tammy Osborne-Smith, Jackson County Job & Family Services

Jackson County JFS Director Tammy Osborne-Smith shares why the agency invested in Case Aide Services to provide dedicated support for caseworkers.

Case Aide Services Overview

We provide your agency with a Case Aide team to take on time-consuming tasks. Your workers can focus on families without sacrificing their own well-being. Simply put, you handle the people work and we'll handle the paperwork.

Our Mission

Northwoods helps the people who help the people who need help. Learn more about the Northwoods mission and our dedication to helping human services agencies today.

Our Culture

We provide innovative products and services for human services, but it's our people who make the real difference. Hear directly from our team about what keeps them coming back every day.

Celebrating 20 Years in Human Services

Northwoods is celebrating our 20th anniversary! We're reflecting on the past and looking forward to many more years of working with agencies across the country.

Traverse® Overview

Traverse is a cloud-based, commercial off-the-shelf (COTS) document management, forms management, and mobility software purpose-built for human services agencies.

How Carver County Health & Human Services Saves Time with Traverse Connect

Our client engagement portal, Traverse® Connect, is helping workers at Carver County Health & Human Services save time managing forms and paperwork so they can focus on serving customers and the community.

Customer Q&A: Shelly Selinger, Carver County Health & Human Services

Child and Family Manager Shelly (Michelle) Selinger shares why Carver County Health & Human Services partners with Northwoods and her favorite things about our software Traverse: "It allows a system to support a worker, so a worker never feels like they're on their own."

Who is Northwoods?

Northwoods is 100% dedicated to helping people who work in human services. We build software to support caseworkers so their clients get the help they need.

10 Ways Child Welfare Agencies Save Time with Traverse

In this video, see how child welfare agencies across the country use Traverse® to minimize administrative burdens so caseworkers can focus on families.

How Does Traverse Support Child Welfare Case Management Systems?

See how a system purpose-built for caseworkers like Traverse® is essential to augment your case management system to help caseworkers, clients, and your agency.

Traverse® Connect

Traverse Connect is our secure portal built for engaging clients, providers, and anyone outside of the agency who has a stake in the case. It simplifies collaboration and significantly reduces the time it takes to exchange information.

Traverse® Feature Previews

Traverse has five main features: Case Discovery, Document Management, Forms, Mobility, and Traverse Connect. Take a closer look into how each feature helps empower caseworkers with the right information and the right time.

Child Welfare Software: Finding a Forever Home

Finding a child's forever home is an invaluable, yet tremendous responsibility. Child welfare caseworkers face a sad truth: information gets buried during the lifecycle of a case, jeopardizing their mission. Traverse® is cloud-based technology that surfaces the right information at the right time to help caseworkers find a child's forever home.

Mesa County Department of Human Services: A Child Welfare Customer Story

Traverse helps Mesa County DHS caseworkers easily and quickly collect and retrieve case information, while accessing electronic case files from anywhere. They can mine critical information and data to make safety and permanency decisions, plus complete digital forms with families to refer them to services faster.

Houston County Department of Human Services: A Customer Story

Since implementing Traverse®, social workers spend more quality face-to-face time with families and connect them to services faster. They have a holistic view of critical case information so they can focus on safety and outcomes, not paperwork.

“Northwoods is committed to human services and gets that business space. The technology is a tool that supports the mission of what we’re about here, and not the other way around.” JOHN PUGLESA
Director
Houston County Department of Human Services