We Understand.
We Care.
You Succeed.


Elevate humanity


To shape the future of social care by innovating and implementing easy-to-use solutions that enable social workers to focus on what matters—the people they help. 

Our Mission

Our Values

Our core values shape every decision we make. They are the language of how things get done at Northwoods. 


We crave knowledge.


We work together.


We protect Northwoods.


We find solutions.

Our People

Every day human services workers show up to help families and clients make positive change. Our team shares this commitment and shows up to support customers every step of the way.

Compassion meets experience.

We have licensed social workers, former caseworkers, and experienced agency leaders on staff who impact how our solutions are designed, implemented, supported, and updated. We listen to customers’ feedback and lead with compassion to help caseworkers feel seen and heard with technology.

Work hard, have fun, make an impact.

While it’s fun to work at Northwoods, we take our jobs and our mission very seriously. We work hard to deliver tools that help agencies find success, however they define it.

Our Story

Since 2003, we have focused only on human services. Our tools continue to evolve, but we remain focused on being the experts in helping human services agencies do what they do best: helping people.  

  • 2003

    Northwoods was founded and provides electronic document management solutions.

  • 2004

    Wood County Department of Job and Family Services in Ohio became our first customer in economic assistance, and we solidified or focus on human services.

  • 2005

    Established more partnerships with agencies across Ohio, providing solutions for economic assistance and child support.

  • 2007

    Implemented our solutions for economic assistance and child support for agencies in North Carolina and California.

  • 2009

    Sold statewide child support solutions in Nevada and West Virginia, while beginning to implement county projects in Minnesota.

  • 2011

    Partnered with Franklin County Child & Adult Protective Services in Ohio to launch our first mobile solution for social workers.

  • 2012

    Partnered with Xerox on its statewide project to provide integrated enterprise content management system for Louisiana DCFS across five program areas: economic services, child development and early learning, licensing, child support, and child welfare.

  • 2015

    Establish partnerships with county agencies in New York, providing child welfare mobility solutions and appointment management.

  • 2016

    Expand statewide solution in West Virginia to include economic assistance.

  • 2017

    Partnered with Houston County Department of Human Services in Minnesota to launch our flagship cloud-based software Traverse, providing document management, forms management, mobility, and case discovery.

  • 2018

    Ohio became our first state customer across all program areas, including child care, child support, child welfare, Medicaid, SNAP and TANF, while Erie County Children and Youth Services became our first county customer in Pennsylvania.

  • 2022

    Partnered with Carver County Health & Human Services in Minnesota to launch our secure client portal, Traverse Connect.

  • 2023

    Continue expanding Traverse ecosystem through new modules, including Reports and Workflow, while adapting the software to work for more program areas (child support, economic assistance).

  • 2023

    Partnered with Jackson County Department of Job and Family Services in Ohio to launch Case Aide Services, providing a variety of services to help improve caseworkers’ well-being and capacity to focus on families.

Our Impact

Agencies throughout the country use our software and services across multiple program areas to better collaborate to serve their community. As a result, they maximize productivity, decrease costs, and achieve better outcomes.

But don’t just take our word for it. Hear directly from our customers about how our software supports their success and how our work translates to community impact.

Next Steps

Now that you know a little more about us, what’s next? 

Join Our Den

Join Our Den

Become part of a team that’s passionate about helping human services workers show up to serve their community.


See Our Solutions

See Our Solutions

Learn more about our products that are designed to help state and county human services agencies find success.


Latest News

Latest News

Keep up with our latest company, customer, and product news.


News Releases