No matter the field—child welfare, behavioral health, adult protective services, or beyond—agencies are facing a shared challenge: the growing burden of administrative work is pulling skilled professionals away from the people who need them most.
At Northwoods, we’ve spent over 20 years helping human services agencies lighten that load. What started as a solution for child welfare has now expanded into other sectors. And with every new use case, the message becomes clearer:
When you give staff the right support behind the scenes, they can focus more time and energy on where it matters most—on people.
Same Problems. Different Systems.
Whether it’s a frontline worker handling assessments or a service coordinator tracking follow-ups, the administrative challenges often look the same:
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- Too much documentation
- High caseloads with limited support
- Constant pressure to meet mandates and timelines
- Not enough time with clients and families
- Burnout and turnover as a result
That’s where Case Aide Services makes a difference. We embed trained case aides into your team to take on the routine—but critical—tasks that weigh down your frontline staff. This isn’t a one-size-fits-all solution. It’s a flexible service that adapts to your workflows, tools, and data needs—while giving your team more time to do the work that matters.
Proven in Child Welfare. Piloting in Behavioral Health. Built for More.
Our initial success in child welfare showed us just how powerful this model can be. Agencies using Case Aide Services consistently report:
- Up to 2 hours/day returned to workers
- Improved compliance with documentation and audit requirements
- Increased retention
- More meaningful engagement between staff and families
Now, we’re piloting the same model in behavioral health with Concord Counseling Services and The Ohio State University College of Social Work. This research project will help us reinforce what we’ve believed all along: the core problems aren’t exclusive to any one system.
They’re systemic. And so are the solutions.
Who Else Could Benefit?
We see growing potential for Case Aide Services in other areas where professionals manage complex cases, support people in crisis, and document every detail—these challenges mirror those faced by our current partners. That includes:
- Adult & Aging
- Adult Protective Services
- Economic Assistance
- Income Eligibility
- Child Support
- Behavioral Health
- Developmental Disability
- In-Home Support Services
- And more
If administrative burden is pulling your team away from their core mission, it’s worth exploring whether Case Aide Services could be a fit.
It’s Not Just About Offloading Tasks. It’s About Building Capacity.
The real power of Case Aide Services isn’t just checking boxes faster—it’s restoring time, energy, and headspace to your team. That’s what leads to stronger engagement, better outcomes, and a workforce that feels supported instead of overwhelmed.
“People get to come in and do what they either went to school for or what they love doing, and that is working and helping clients.”
We’re excited to continue expanding this model to meet new needs across systems—and we’d love to talk about how it could work for yours.
Curious if Case Aide Services could help your agency? Let’s start the conversation.
To learn more about our new partnership with Concord Counseling, watch this short video.
