At Northwoods, we’re always listening—whether it’s through webinars, conversations with customers, or feedback from frontline staff. What we hear is clear: the challenges are heavy, but with the right tools and support, agencies can lighten the load and focus on what matters most.
Here’s a look at what the field is telling us about Case Aide Services (CAS) and Traverse.
The Time Crunch
When we ask agencies about their biggest challenge, the answer is almost always the same: time.
As Patrick Escolas, Account Executive at Northwoods, shared during a recent webinar:
“Time. Or more accurately, the complete and total lack of it. Staff are buried under documentation, compliance tasks, and administrative work that eats up the hours they should be spending with families.”
This reality is why so many agencies are turning to CAS and Traverse to take the weight of paperwork and processes off their shoulders.
Real Relief in Daily Work
The impact of extra support shows up immediately in workers’ day-to-day lives.
In Morgan County, Ohio, caseworker Josie Wells described the difference this way:
“Case Aide Services has supported my overall well-being and helped me manage my stress by lightening my workload.”
Meanwhile, in Jackson County, CAS gave workers the breathing room they needed to finally keep up with documentation and deadlines—turning burnout into relief.
Seeing the Full Picture
Traverse customers are finding similar value in tools that help them make sense of complex information.
As Lindsey Goodman, Lead Product Manager, explained about the new Family Mapping module:
“Being able to instantly visualize complex family connections is a game-changer for workers.”
No more hours of digging across multiple systems. With Traverse, workers can see the full story at once and focus on the people behind the paperwork.
The Human Side of CAS
CAS works because it’s not just about processes—it’s about people. Many of our case aides have been in the shoes of the workers they now support.
As CAS Specialist, Bryn Coby, put it:
“Case Aide Services has real people with real experience to help. We’re committed to easing the workload because we understand the stress and pressures of the job.”
It’s this empathy, paired with efficiency, that makes CAS such a trusted extension of agency teams.
Less Admin, More Impact
The message we keep hearing is consistent: agencies don’t just need technology—they need time back, breathing room for their teams, and support to keep workers from burning out.
That’s exactly what CAS and Traverse deliver. They lighten the load so staff can focus on the work that matters most—serving children, families, and communities.
Want to hear more real voices from the field? Catch the replay of our recent webinar:
Less Admin, More Impact: The Case Aide Services Advantage
Final Thought
These aren’t just products—they’re lifelines. And every reflection we hear reinforces the same truth: when you take care of the helpers, you strengthen the whole system.
