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Jackson County Overcoming Burnout and Turnover with Dedicated Caseworker Support

With Case Aide Services by Northwoods, Jackson County JFS is supporting workers, promoting psychological safety, reducing burnout, and ensuring employee retention.

Concord Counseling Services Partners with Northwoods

Watch as Amy Drapcho, senior manager of external affairs at Northwoods, and Linda Jakes, executive director at Concord Counseling Services, discuss our new research partnership. It’s powered by a SOAR Network Innovation Grant from Ohio Department of Mental Health & Addiction Services.

Together, we’re exploring how Grove (formerly Case Aide Services), supported by AI and real people, can ease the burden on behavioral health workers—improving staff satisfaction, retention, and outcomes for those they serve.

Questions? Get in touch with us anytime.

Note. When Concord partnered with Northwoods, Grove was named Case Aide Services. We updated the name in June 2026.

Additional Resources

Video

A Home for Every Child: Aligning Policy, Practice, and Data
Customer Story

Reducing Administrative Burden in Child Welfare: How Defiance/Paulding JFS Uses Grove and AI
Video

Less Admin, More Impact: The Grove Advantage
Infographic

Meet the Modules: How Traverse Helps You Work Smarter
Video

Grove Services: Less Stress, More Time, Better Outcomes

Let’s Get Started

Talk to a Northwoods social services expert to explore how our solutions can modernize your human services agency.

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