Customer Story

Foster Care Licensing

Facilitating successful foster care placements


Cheryl spends more time developing relationships with foster families by using Northwoods’ content collection and case discovery software solution, Traverse®.

“The ability to have all the documents and information right there in front of me at a click or a word search, that's been the biggest, nicest, most wonderful thing for me.”


Foster Care Licenser
Houston County Department of Human Services


As a foster care licenser, Cheryl wants to spend her time licensing safe and stable foster care homes, but inefficient processes made it a challenge to find and share relevant information and took time away from recruiting.

“Having it take a half an hour to try to find the exact document we need is the biggest challenge. It can be very overwhelming.”


Houston County DHS implemented Traverse in the Child/Family and Adult units. The cloud-based, commercial off-the-shelf (COTS) document management, forms management, and mobility software is purpose-built for human services agencies and helps social workers like Cheryl facilitate successful foster care placements.


Now that her agency has implemented Traverse, Cheryl spends more time developing relationships with foster families. She can also focus on recruiting, which has helped increase foster care applicants. Because it’s easy to access details about transitions and medical history, foster parents receive a more complete medical and social history about foster kids, increasing the likelihood of a successful


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