eBooks

Modernizing Human Services: Technology's Integral Role in Addressing Key Issues

Agencies are struggling with caseworker burnout, client disengagement, systemic disparities, and ineffective tools. Modern technology is a linchpin in how successfully agencies can tackle these issues. So, what now? We’ve curated strategies, best practices, and additional resources in our brief. Explore ideas to overcome each issue in a way that meets short-term needs while setting yourself up for long-term success.

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Cloud Technology for Human and Social Services: The Guide to Getting It Right

Explore how to evaluate cloud technology solutions through a human services lens. Based on decades of helping county and state agencies, we focus on the topics you're bound to have questions about, such as security, integrations, and change management. You'll also find best practices, lessons learned, and questions to set yourself up for success when evaluating cloud solutions and providers.

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What's the Value of Traverse in Child Welfare?

Agencies across the country use Traverse® in child welfare to empower caseworkers and social workers with the right information at the right time to make informed, confident safety decisions. Traverse also helps these agencies minimize administrative burdens so caseworkers can focus on high-value work. But don't just take our word for it. Hear what our customers say about how Traverse helps.

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Technology Toolkit: An Essential Buyer's Guide for Human Services

This guide covers key considerations and challenges for each stage of the technology buying process—from defining the problem you want to solve, to evaluating the right partners, to implementing and optimizing your solution. We hope you’ll see the process doesn’t have to be so daunting with a little planning and foresight.

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Investing in Essential Technology and Remote Connection for Child Welfare

Child welfare agencies have had to quickly pivot to support telework, allowing people to connect and share important information in new ways. Agencies need to invest in cloud-enabled technology so caseworkers can access and update case files from anywhere. In this market trends report, GovLoop, Northwoods, and AWS explore the challenges child welfare services face today and how technology could transform the field. 

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Lessons From the Pandemic: Transforming State and Local Eligibility Programs

Amid the pandemic, many government agencies could not maintain traditional workflows based on paper trails and in-person meetings. That's why more economic assistance agencies are transitioning from paper processes to a cloud-based document management system that delivers assistance more efficiently and accurately. In this market trends report, GovLoop, Northwoods, and AWS discuss the challenges of facilitating benefits and the IT tools government agencies can use to better serve clients.

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5 Hurdles Blocking Social Worker Productivity in Child Welfare

Child welfare social workers have the power to change lives, but that’s easier said than done when you consider how many obstacles stand in their way. Learn how child welfare directors can help workers overcome problems like paperwork, information overload, and turnover by equipping them with a technology solution designed for engagement, efficiency, and service delivery.

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Shining Light on Dark Data in Child Welfare

No worker realistically has time to digest and apply the amount of current and past case information available to them, and “dark data”—critical, but hidden information—gets created as a result. What are the challenges with dark data? Why do child welfare organizations need to find and use it, and what happens if they don’t? We created this eBook to answer those very questions.

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Shining Light on Dark Data in Adult & Aging

What is "dark data?" Why do adult & aging organizations need to use it? What are the consequences if they don’t? Download our eBook to learn more about the challenges of dark data and how your agency can overcome them to improve adult safety and well-being.

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Mitigating Risk and Removing Fear from Organizational Process Change

Organizational process change is risky business in human services. Overlook what truly motivates your agency's workers to accept change, and your initiatives will likely fail. On the other hand, you can ensure high adoption and ongoing success if you understand, plan for, and mitigate the risks and fears that typically accompany each phase of an organizational process change.

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A Field Guide to User Adoption

So you've spent all this time and money rolling out a new tool ... and now nobody is even using it? Frustrating, we know. When it comes to launching new technology within your human services agency— and getting workers to use it— we understand the critical steps that can mean the difference between failure and success. We've created this unique tool to ensure ongoing user adoption and success.

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Enhancing CCWIS with a System of Engagement

A next-generation system of engagement empowers Child Welfare social workers to maximize efficiency and effectiveness, and revolutionize how they deliver services and interact with clients. Learn how a system of engagement can modernize your agency from the bottom up and empower social workers with information. That way, they can focus on what matters most: helping children and families in need.

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